Terms of Service

TopNDISAustralia is an independent online directory of Australian NDIS providers, backed by verified reviews from participants, families and carers, and merit-based recognition. We are a directory and software platform only. We are not an NDIS provider, we do not deliver supports or services, and we are not a party to any service agreement, quote, or engagement between a participant and a provider. We do not arrange, supervise, guarantee, or take responsibility for any support or service delivered. We are not affiliated with, endorsed by, or connected to the National Disability Insurance Agency (NDIA) or the Australian Government.

You must be at least 18 years old and able to enter into a binding contract to use the Platform. If you create an account, you are responsible for keeping your login details secure and for all activity under your account, and you agree to provide accurate, current information.

Searching the directory and submitting enquiries is free. When you submit an enquiry, your details are passed to the relevant provider so they can contact you — we do not guarantee that a provider will respond, or the price, quality, timing or outcome of any support or service. You are responsible for your own decisions: always confirm a provider’s registrations, insurance, qualifications, screening checks and references before engaging them. Any service agreement with a provider is solely between you and them.

Reviews must be honest, first-hand accounts of your own genuine experience. You must not post fake, incentivised, misleading, defamatory, offensive or unlawful reviews, or reviews about your own business or a competitor. We verify reviews by email before they are published, and we may moderate, decline or remove any review at our discretion. You are responsible for the content you submit, and you grant us a licence to publish it. Providers may publicly respond to reviews on their profile.

Verification features (such as ABN or NDIS registration checks) are provided as a convenience and rely on third-party data sources. We do not guarantee that any verification, badge or credential is accurate, current or complete, and it is not a substitute for your own checks before engaging a provider.

Recognition rankings are calculated by our algorithm using verified reviews. Recognition is based on merit — we do not sell or accept payment for recognition placements, and paying for a subscription does not affect recognition rankings. Recognition decisions are final, though you may raise a concern by contacting us.

You agree not to: scrape, harvest or bulk-export data from the Platform; attempt to circumvent our verification or moderation systems; use the Platform unlawfully or to harass, defame or harm others; impersonate any person or business; introduce malware; or interfere with the operation or security of the Platform.

The Platform, including its design, branding, text and software, is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive licence to use the Platform for its intended purpose. Content you or a provider submit remains yours, but you grant us a licence to host and display it in connection with the Platform.

The Platform relies on, and may link to, third-party services (such as Stripe for payments). We are not responsible for the content, products or practices of third-party services, which are governed by their own terms.

The Platform is provided “as is” and “as available”. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted or error-free, or that any listing, review, rating, credential or other information is accurate, current or complete. Reviews are the opinions of the people who post them and do not reflect our views. We do not warrant the quality of support, conduct, registration status or availability of any provider.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where our liability for failing to comply with a consumer guarantee cannot be excluded but can be limited, our liability is limited (at our option) to re-supplying the relevant services or paying the cost of re-supply.

To the maximum extent permitted by law, and subject to the section above, we are not liable for any indirect, incidental, special or consequential loss, or for any loss arising from your dealings with a provider or participant. To the extent we are liable, our total liability to you is limited to the amount you paid us (if any) in the 12 months before the event giving rise to the claim.

You agree to indemnify us against any claims, losses or costs arising from your breach of these terms, your misuse of the Platform, or the content you submit, to the extent permitted by law.

We may suspend or terminate your access to, or a listing on, the Platform if you breach these terms or where reasonably necessary to protect the Platform or its users.

We may update these terms from time to time. The current version will always be available on this page. Your continued use of the Platform after changes take effect constitutes acceptance.

These terms are governed by the laws of the State of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

Questions about these terms? Email us at admin@topndisaustralia.com.au.