Published quarterly and annually
Recognised for quality support
Providers recognised on the strength of verified reviews from participants, families and carers — considering ratings, recency, and how often they respond to feedback.
Recognised in their suburbRecognised statewideRecognised nationally
All periods
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No recognition has been published yet.
How it works
How recognition is calculated
Every quarter we score every provider in every support type, in every suburb — transparently, and never influenced by payment.
1
30%
Volume
More verified reviews means more signal — with diminishing returns.
2
20%
Rating
Average star rating from participants, families and carers, weighted for quality.
3
15%
Recency
Recent feedback matters more than older feedback.
4
5%
A small factor for providers with a strong public Google reputation.
5
10%
Responsiveness
Providers who respond to feedback score a little higher.